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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF | 75.13 KB

Overview

Inspection carried out on 17 December 2013

During a routine inspection

Some of the people who used the service were not able to communicate with us. We spoke with the people who could, and they told us that they were happy at the service. One person said �It�s nice here�. Another person we spoke to told us, �Staff are nice, they help us a lot�.

We found that people could choose what they wanted to eat and drink. One Person told us �I like the meals they are always nice.� Another person told us �I like washing up afterwards� We observed that the people who used the service were encouraged to engage in household tasks and were encouraged to maintain their independence wherever possible.

We looked at the care records of three people who used the service. We saw that each person had a set of care records that were individual to their needs and were person centred.

We looked at staffing and recruitment records and spoke with staff. We saw that the manager had carried out relevant checks for new staff when they joined the service to ensure that they were suitable for the role.

We looked at how the service monitored quality. We saw that there were systems in place at a local and corporate level to ensure the quality of the service that people received was maintained effectively.