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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Overview

Inspection carried out on 27 February 2013

During a routine inspection

People that we spoke with were very positive about the staff team and comments included, �they are lovely� and �they are always very polite and positive�. The people who used the service said or showed us that they received the personal care they needed and that they were comfortable in the home. One person told us,� We go out when we want, we go out to lunch every week and we get on well together.�

People who used the service said or showed us they felt free to raise concerns and that they felt safe. One person told us �I feel safe here and I can always speak to workers if I feel worried about anything." We spoke to one care worker who told us� I always treat people with respect, I always talk to people about their care and try to help them with decision making." We observed care staff treated people with respect and communicated with people in an appropriate and polite way. For example, we observed care staff assisting a people to make choices about what they wanted to watch on television and whether they preferred a hot or cold drinks.

People who used the service said told us they were satisfied with the care and support they were given and that they were encouraged by staff to be independent. One person said �I get help to get up in the morning and I am happy living here and everyone treats me well.� Another person gave a thumbs up sign when asked about the support they received.