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Inspection report

Date of Inspection: 25 July 2014
Date of Publication: 17 September 2014
Inspection Report published 17 September 2014 PDF

Overview

Inspection carried out on 25 July 2014

During a routine inspection

Our inspection team was made up of one inspector. We spoke with some of the people who used the service, the manager and care staff. We spent time with people who had communication difficulties and observed the interactions between people and staff during the day. We considered our inspection findings to answer questions we always ask:

Is the service safe?

Is the service effective?

Is the service caring?

Is the service responsive?

Is the service well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The service was safe because the manager had a good understanding of the risks and needs of the people using the service and had put appropriate measures in place. Risk assessments had been completed to make sure staff knew how best to support people to minimise potential risks to their wellbeing. People were treated with respect and dignity by the staff. Safeguarding procedures were robust and staff understood how to safeguard the people they supported. People told us that they felt safe. One person said, �The staff make sure I am safe ". The provider had appropriate systems in place to monitor and assess the quality of service.

Is the service effective?

The service was effective because people's health and care needs were assessed with them and/or their representatives. Specialists including psychologists and speech and language therapists had been involved in people's care and to give staff training and advice. Staff had received the training they needed and there was an ongoing training programme to make sure staff had the skills they needed to support people appropriately.

Is the service caring?

The service was caring. Staff spent time with people and assisted them to do what they wanted. Staff had got to know the people using the service well and had developed ways to communicate with them. When people needed support this was given respectfully and in a relaxed way. Staff occupied people with activities and encouraged people to learn new skills.

Is the service responsive?

The service was responsive. People were given choices and staff were responsive to their needs. Sometimes people needed support with their behaviour and there were plans and systems in place to respond to this. The service had a development plan that addressed all areas of improvement needed and they had been responsive to concerns that had been raised.

Is the service well-led?

The service was well-led. The service had a manager who was experienced in working with people with learning disabilities and although they had responsibilities as head of care in another service within the organisation, there was a senior member of staff on duty at all times. They told us �The manager is very supportive and I can contact them if I have a query or if I need support. They are just down the road�.

There were systems in place to provide on-going monitoring of the home. This included checks for the environment, health and safety, fire safety and staff training needs. The staff confirmed that they had individual supervision and staff meetings. This enabled them to share ideas and concerns.