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Archived: The Old Rectory Inadequate

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Inspection report

Date of Inspection: 7 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF | 81.09 KB

Overview

Inspection carried out on 7 November 2013

During a routine inspection

People who used the service, we spoke to, told us they were happy. One person told us �I like living here; the staff are good and kind�. Another person told us �I have been here a long time, I am happy�.

To help us to understand the experiences people had, we used our Short Observational Framework for Inspection (SOFI) tool. The SOFI tool allows us to spend time watching what is happening in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences. We found that overall people had positive experiences. The staff supporting them knew what support they needed and they respected their wishes The support we observed being given to people matched what their care plan said they needed. Care and support was delivered in a person focused manner and we saw that staff created opportunities for people to make daily choices and decisions.

Staff we spoke to confirmed that they had worked at the service for a number of years. One member of staff told us they had been with the service for 25 years whilst another staff member had been with the service for 15 years. Staff knew the people who used the service well. We found that staff regularly attended training and that they were encouraged to obtain vocational qualifications. In addition staff received regular supervision and yearly appraisals. We found that the quality of the service was regularly audited and monitored.