Archived: Meadowcroft

There were three people living in the home. We met two of the people who lived in the home as they returned from their daily activities at a day centre. They told us they had had a good day and had enjoyed activities preparing for Christmas. We met and spoke with the two providers; one of whom was the registered manager. We looked records in regard to people's care and support and the management of the service.

Since the last inspection visit in September 2013 the provider had made changes and put some systems in place to assess the quality of the service provided. Improvements were seen in record keeping; records accurately reflected the care and support people experienced.

There were three people living in the home. At the time of our visit they were all out at their daily activities so we were unable to speak with them. We met with the registered manager who was also one of the two providers of the service. We obtained feedback from a professional from an out of county local authority who funds the support for one person.

Since the last inspection visit in January 2013 improvements have been made to the home to ensure that people remain safe and warm. They had installed a double glazed porch for the front door and replaced the back door. They had also improved the storage arrangements for medicines.

The professional told us that they had found the service met the needs of the person they supported. They had observed that people had 'a good quality of life, had many activities to do and were provided with a homely place to live.' They also added that the person they supported had never voiced any concerns and that their relatives were happy with the home.

We looked at records relating to the care and support provided to people and we reviewed a sample of records relevant to the management of the service.

The people we spoke with told us that they were supported to make decisions about their lives and how they wanted to live. We observed that the people we met and spoke with were very positive about the support they had and enjoyed living in the home together. We also found that people were very able and confident to speak out about their care and support and were aware that they need help to make safe judgments about their lives.

We found that people received the care and support they needed. However, we had minor concerns about the training attained for the providers.There were moderate concerns about how the providers assessed the quality of the services provided and there were no recorded policy statements or procedures to demonstrate the provider's awareness and the practices in place to protect the safety and wellbeing of people living in the home. Therefore we have made three compliance actions.