You are here

Archived: Clanfield Residential Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 September 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF | 81 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We looked at how the provider worked with other agencies to ensure the care and welfare of the people who lived at the home was managed. We reviewed care files of the people who lived in the home. We saw evidence on care files of communication and co-operation between other professionals and the staff taking place before the person moved in to the home.

We saw good links were maintained with health care professionals, such as local general practitioners, dentists, opticians, district nurses, and chiropodists. We saw that where specialist advice was required the staff at the home worked well with specific staff. This meant that the provider worked in co-operation with others to ensure people's health, safety and welfare was protected.

The care files contained appropriate, up-to-date information about the most recent care and support needs; this meant that if a transfer to a hospital, or other agency was required, a record of medication and other personal needs was available. This ensured emergency information was available. When other providers had been involved in the care and treatment of people at the home, the information exchanged was clear and up-to-date.

We spoke to family members and they told that care and support was excellent. One person told us, “X has all he needs here, we’re very impressed with the care.”

We saw that arrangements were in place for people to see relevant professionals involved in their care and well being. Appointments had been booked on a regular basis for the people who lived in the home as required.

We saw that the staff were aware of the need to work in cooperation with others for the benefit of the people who lived in the home. This meant that the care for the people in the home was focussed on their individual needs.