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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 85.06 KB

Overview

Inspection carried out on 15 October 2013

During a routine inspection

People told us that their individual needs and preferences were assessed and catered for. One person who preferred to spend time alone said, “The staff tell me what’s going on when they bring me my paper and the manager pops in to see me every day, so I never feel left out”.

Although in need of some cosmetic redecoration we found that the property was suitable in design and layout for the purpose to which it was being put and was safely maintained.

We found that staff were trained and supported in their professional development. One member of staff told us, “I just had my first annual appraisal here. I found it very good because you get told what you do well and not so well, so you can work on it. This encourages you to improve”.

People who used the service, their relatives and staff confirmed that their feedback was sought regarding care and support provided by the service. We found that the provider had processes in place to assess this information and act on it to make improvements.

We found that an effective and accessible complaints system was in place and staff were aware of their responsibility to support people to make complaints if they wished to. A care worker told us, “It’s much better now. We keep complaints forms at the nursing station. People don’t have to ask for one, they can just pick it up”.