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Wigan and Leigh Hospice Outstanding

All reports

Inspection report

Date of Inspection: 8 October 2013
Date of Publication: 2 November 2013
Inspection Report published 02 November 2013 PDF | 71.24 KB

Overview

Inspection carried out on 8 October 2013

During a routine inspection

We spoke with patients and they said "everything is discussed with you and explained in a way you can understand" " it is very good they really listen to you." " staff talk to us all the time about our care" "I know I have a care plan but don't want to see it as the nurses explain everything very well" " the doctors take the time to discuss everything with you so you don't need to see any notes." and "this place is second to none, it is nothing like I imagined it is better than a five star hotel."

We spoke with catering staff who said that menus were used as a guide but that each patient was asked what they would like before each mealtime. One patient spoken with said " I didn't like the soup they had so someone went to the shop for a tin of soup just for me, thats just what they do, no fuss just good caring staff."

Other comments from patients were " Staff are marvellous, from the top, cleaners, nurses, doctors and volunteers, even the office staff will sit with you if you need someone there, thats what I call team work" "you get treated just like royalty here, If I was the queen I couldn't have been treated any better by everyone" and "staff are just wonderful they all have so much time for you and my family have been supported as well as me."