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Wigan and Leigh Hospice Outstanding

All reports

Inspection report

Date of Inspection: 24 July 2012
Date of Publication: 9 August 2012
Inspection Report published 9 August 2012 PDF | 60.33 KB

Overview

Inspection carried out on 24 July 2012

During a routine inspection

We spoke with two people who were attending the hospice day centre and two people who were staying at the hospice. They were able to tell us about what it was like to stay at the hospice and use their day centre facility. They also told us how the staff provided the care and support they needed. People we spoke with made the following positive comments.

Day Hospice –

“The staff are all fantastic.”

“I didn’t want to come here initially but I love it now. It gives my family a break.”

“I feel safe here and they treat me lovely.”

“The food is lovely here.”

“I am having my hair done today. It makes me feel so much better.”

In patients –

“The staff can’t do enough.”

“The staff are very special people.”

“The staff are lovely.”

“The staff are brilliant.”

“We get a choice of meals daily.”

“They always come immediately when I press the buzzer. Sometimes two of them.”

“I feel so safe here.”

“If you want a mark from me it’s a 100%, from the cleaners to the Dr’s.”

We also spoke with two visitors and a relative regarding the care and support provided. Their comments were also very positive and included:

“We know she is very safe here.”

“The staff are brilliant.”

“It is not a depressing place.”

“We can stay overnight if we wish to.”

“We are always made welcome.”

“We have peace of mind.”

“The staff phone us if there are any changes in her condition. They explain everything to us”

“My friend has access to all medical services and she enjoys the social contacts here.”

We spoke with twelve staff, which included: nurses, carers and managers. Their comments included:

“The support is excellent.”

“It all works well here. It’s fantastic.”

“I love my job.”

“The training is very good.”

“We work very closely with other agencies and other health care professionals all the time to ensure we have all the information we need.”

“We get a lot of information and are kept up to date daily.”

“We have regular meetings to keep us up to date.”

“We have access to an independent person for clinical supervision.”