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Penlee Residential Care Home Good

All reports

Inspection report

Date of Inspection: 3 February 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF


Inspection carried out on 3 February 2013

During a routine inspection

On the day of the inspection, we spoke with 14 of the people who lived at Penlee Residential Care Home. People were extremely positive about the care and support they received. For example one person said �There is a lovely family feel�.staff are very thoughtful�.they always help me and I feel at home�. Other people we spoke with all made similar remarks. People said the food was to a good standard, the home was always clean and they felt safe living there. Two people independently made a point, without being prompted by the inspector that they did not feel restricted by the staff. People said that staff were supportive and responsive to their needs.

When we inspected the home was clean and odour free. The home was furnished and decorated to a good standard. Health and safety standards were all maintained appropriately.

Staffing levels were to a good standard. Staff were observed as working professionally with the people living in the home. There was evidence that suitable recruitment checks were completed. Although there were some gaps, overall, staff training was to a satisfactory standard. Quality assurance systems were satisfactory.