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Inspection report

Date of Inspection: 17 July 2014
Date of Publication: 2 September 2014
Inspection Report published 02 September 2014 PDF | 83.41 KB

Overview

Inspection carried out on 17 July 2014

During a routine inspection

Our inspector visited the service and the information they collected helped answer our five questions; is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service and the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People were safely cared for according to their individual care plans and staff followed safe practices with regard to mobility and providing personal care.

The service was providing a safe standard of infection control within the constraints presented by the building and staff were following some good hygiene standards.

We found that the systems in use enabled suitable and safe recruitment of staff, so that people were only cared for by reliable staff that were considered to be suitable for the caring profession.

Is the service effective?

People were effectively cared for and supported by staff that had received relevant training and achieved appropriate qualifications to do the job. Staff looked competent to do the job.

Is the service caring?

We saw that staff were kind, caring and considerate. Staff spoke with people to explain how they wanted to help and why, but they also ensured peoples' dignity was upheld by maintaining discretion.

People said, "The staff are respectful towards me and look after me in a way that I want them to" and "I've been here four years and the staff are very good to us."

Is the service responsive?

People were assisted with their care and support in a way they wished to be. Staff said, "Before assisting someone with their personal care I always ask what they would like me to do and then I try to do it as well as they expect", "I try to give the care that people want, making sure their choices are followed" and "I offer people their independence in all aspects of their daily lives."

Is the service well led?

We looked at two peoples' care files and saw they were organised into sections, which contained information on individuals' needs and the care and support they required. Care plans included information on how best to support people with those care needs.

People that used the service and their relatives experienced opportunities to make their views about the service known and there were systems in place to check on the service performance, so that improvements could be made.

The service was well led because there were strategies in place to ensure care plans were followed and people could have an input into the way the service developed.