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Inspection report

Date of Inspection: 12 August 2013
Date of Publication: 29 August 2013
Inspection Report published 29 August 2013 PDF | 75.4 KB

Overview

Inspection carried out on 12 August 2013

During a routine inspection

We spoke with five people who used the service and two visiting relatives. People told us they enjoyed the activities at the home. They said the activity coordinator made sure there was something different to do every-day.

People experienced care, treatment and support that met their needs and protected their rights. People’s relatives said they were happy with the care people received. One relative told us their parent had lived at the home for over two years and they were very satisfied with the care.

We saw that staff treated people with dignity and kindness. We observed that a friendly and positive approach was used, to ensure that the wishes and needs of people using the service were respected.

There were effective systems in place to reduce the risk and spread of infection. This included staff receiving training in this subject and the provision of protective clothing. Relatives we spoke with told us they always found the home to be clean and fresh.

People received care and treatment from suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.

People who lived in the home were kept safe because the provider had taken steps to maintain the building and we saw that regular health and safety checks had been carried out.

People were protected from the risks of unsafe or inappropriate care and treatment because their records had been reviewed and updated regularly.