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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF | 84.24 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with seven members of staff throughout the inspection. Most had worked at the home for a number of years. They said they enjoyed working at the home. They said the manager had been supportive and was always available to offer advice. We were informed that the manager had left employment the previous Friday. Staff had been informed that a new manager had been appointed. Staff told us the provider visited regularly, and offered support and advice.

We looked at the training plan for all staff and found most staff had completed the mandatory required training. We spoke with four staff about their training and development. They confirmed they had completed all the required training and they also told us they had completed a National Vocational Qualification at level two and three. One member of staff who had been employed for two months told us she had undertaken a two day off site induction and had a number of shifts working with an experienced staff member. She told us she had opportunity to read and ask questions about care plans for people using the service prior to delivering care. We were shown induction programmes which matched the ‘Common Induction Standards.’ These take account of recognised practise and standards required for staff to know their roles and responsibilities within the home.

We looked at a number of supervision records and found regular supervision had taken place. A manager from another of the organisations homes was at the home on the day of the inspection to provide support to staff. She told us she had responsibility for completing supervisions and appraisals until the new manager was in post. We spoke with four members of staff and they confirmed they had received training and supervision.

Staff confirmed that they had attended staff meetings where they were given opportunity to discuss work practice. We looked at minutes from a recent full staff meeting and a senior staff meeting. They confirmed work practise was discussed.