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Inspection report

Date of Inspection: 31 July and 1 August 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF


Inspection carried out on 31 July and 1 August 2013

During a routine inspection

People who used the service were either unable to talk with us or decided that they did not wish to talk with us during our inspection. We spoke with three people's relatives and two of them gave us positive feedback. The relatives also raised individual concerns and one person told us that they had raised an issue about their relative's personal care and they had not seen an improvement or given feedback about the care that was provided. One relative said �Tabs@42 was amazing and any young man that gets the chance to go there is very lucky".

We looked at how people, or their representatives, were involved in the service and given information, and found this to be appropriate. We looked at people's support plans and found that they did not always contain accurate and updated information. We looked at the procedures the provider had put in place to safeguard people from abuse and found that the procedures were not robust. We looked at the premises and found that there was some maintenance work that required completion. We also looked at equipment and found this to be satisfactory, but the provider may wish to ensure all electrical equipment has received a safety check.

We found there were not always adequate numbers of staff to support people's needs, and that staff were not given appropriate professional development. We also found that robust quality assurance measures were not in place.