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Inspection report

Date of Inspection: 29 July 2014
Date of Publication: 2 September 2014
Inspection Report published 02 September 2014 PDF


Inspection carried out on 29 July 2014

During a routine inspection

During this inspection, we gathered evidence against the outcomes we inspected to help answer our five key questions; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well led?

Below is a summary of what we found. The detailed evidence supporting our summary can be read in our full report.

Is the service safe?

We saw there were sufficient numbers of experienced and competent staff on duty to safely meet people's personal and healthcare needs. We found that the home had been kept appropriately maintained throughout. We saw that people were cared for in a homely environment that was kept clean and was free from hazards. We found that risk assessments identified individual risks to people's health, safety or welfare and were acted upon. This meant that people were supported and cared for in a safe environment by staff who knew their job. We saw that people's health was closely monitored and appropriate and timely action was taken in seeking the advice, guidance, and appropriate attention of health and social care professionals.

Is the service effective?

We found there were arrangements in place to monitor the quality of the service provided, both on a day-to-day basis, and longer term. This meant that people were assured of receiving a consistent standard of care.

The three staff we spoke with had good knowledge of the needs of the people they supported. We saw that people�s care plans were person centred and contained up-to-date information that enabled staff to support people to make choices about their care.

We saw that people's care plans and risk assessments were regularly reviewed and updated as and when their needs changed. This meant that because staff had access to accurate information they had a good knowledge of each person�s care needs and were able to provide effective care.

Is the service caring?

We saw that staff treated people respectfully and ensured their dignity and right to privacy was protected. We observed that staff interacted well with the people we saw in residence. We also saw there was a good rapport between the staff and the people they supported.

Is the service responsive?

The nature of people�s disabilities included autistic spectrum disorder, and most people had compromised verbal communication skills. All the people in residence benefited from a structured day of activities and we saw that staff communicated with people in a variety of ways, including using visual tools to ensure that people had choices and were able to express preferences from a range of options.

Is the service well-led?

The three staff we spoke with said they consistently received the managerial support they needed to do their jobs effectively. We found that staff were encouraged to discuss care issues and make constructive suggestions for improvements to the standard of people�s care that were acted upon.