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Inspection report

Date of Inspection: 19 April 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF | 82.07 KB

Overview

Inspection carried out on 19 April 2013

During a routine inspection

We talked with people who lived in the home and they said that they were well looked after. They said the staff always asked them how they would like things to be done. They said staff were always mindful of their privacy and treated them with respect.

People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. They said that the staff were friendly and always acted professionally. One person said, �Very good staff� and another said, �The staff are excellent�.

We saw maintenance, repair and improvement work being carried out in communal and private areas within the home. This involved such things as new flooring, decorating and installing new doors in the corridors.