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Pinewood Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 27 September 2013
Inspection Report published 27 September 2013 PDF | 76.66 KB

Overview

Inspection carried out on 18 September 2013

During a routine inspection

We spoke with three people living at the home. All were satisfied with the care and support they received and were happy living there. One person told us, "I love it here. It was difficult to adjust at first but it's my home now". Another said, "The nurses are wonderful and so caring too". A visitor we spoke with told us, "It's a very warm and caring atmosphere here. You can feel it when you walk in". The home also employed an activities co-ordinator; the people we spoke with praised the number and range of social activities on offer.

We spoke with the home manager, the deputy manager and five staff members. They all told us that they enjoyed working at Pinewood and felt valued as team members. One staff member said, "It really is a home from home here. I like coming to work". Another told us, "I've worked in places where there isn't the time to provide good care. It's very different here".