Archived: Beachside Rest Home

Updated 8 November 2016

This inspection took place on 11 October 2016 and was unannounced.

The last full inspection of the service was carried out in August 2013 when we found care planning was poor and unorganised, with care plan reviews recorded as single words. People and care staff were not involved in the writing and review of care plans so were unaware of significant changes. Following that inspection the provider sent us an action plan and we re-inspected the home in February 2014 looking specifically at the issues raised. At this inspection we found there had been a marked improvement in the way care plans were written and reviewed, with people and care staff involvement.

This inspection was carried out by one adult social care inspector.

Beachside Rest Home is registered to provide accommodation and care to up to 11 people over 65 years of age. The home specialises in the care of people who have mental health needs. At the time of this inspection there were five people using the service.

During this inspection we spoke with all five people who lived at the home, two members of staff and the registered manager. We looked at the premises and throughout the day we observed care practices in communal areas.

We looked at a number of records relating to individual care and the running of the home. These included three care and support plans, medication records, three staff personal files and records related to quality monitoring.

Updated 8 November 2016

This inspection was unannounced and took place on 11 October 2016.

Beachside Rest Home is registered to provide accommodation and care to up to 11 people over 65 years of age. The home specialises in the care of people who have mental health needs. At the time of this inspection there were five people using the service.

The last full inspection of the service was carried out in August 2013 when we found care planning was poor and unorganised, with care plan reviews recorded as single words. People and care staff were not involved in the writing and review of care plans so were unaware of significant changes. Following that inspection the provider sent us an action plan and we re-inspected the home in February 2014 looking specifically at the issues raised. At this inspection we found there had been a marked improvement in the way care plans were written and reviewed, with people and care staff involvement.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to take part in activities and a hobby of their choice. A full activities programme was advertised and people’s art work was displayed in the home. Resident meetings were held so people could decide what activities they wanted and where they would like to go on days out.

There were procedures in place to keep people safe. These included a robust recruitment process and training for all staff to make sure they were able to recognise and report any suspicions of abuse. People told us they felt safe at the home and with staff. One person said, “Yes I feel very safe living here, it is my home.”

There were sufficient numbers of staff to keep people safe and to provide care and support in an unhurried manner. People told us staff were always kind and caring. Throughout the inspection there was a cheerful, relaxed and caring atmosphere. There was a consistent staff team with some staff working at the home for 20-25 years. This meant they knew people very well and people had been able to build trusting relationships with staff.

The management of the home was described as open and approachable and we were told by people and staff that they would be comfortable to raise any concerns. Where concerns had been raised within the home, appropriate action had been taken to make sure people were fully protected.

The registered manager’s philosophy for the way they saw the support they provided was, “Primarily to look after the residents and treat them as you would your own father and mother. To ensure they are happy, well looked after and their physical and emotional needs are met.” The registered manger explained how they ensured their staff also worked to the same philosophy and respected people’s rights. Staff reflected this philosophy in the way they spoke about people and the support they provided.

People were able to make choices about all aspects of their day to day lives. People were free to come and go as they liked and often spent time in town shopping or in their rooms following their own interests.

Everyone had a support plan which was personal to them, and people were involved in reviews of their care. Support plans gave information about people’s needs, wishes and preferred routines. This meant staff had enough information to provide appropriate support to each individual.

Medicines were administered safely. Medicines were administered by staff who had received suitable training. Safe procedures were followed when recording medicines. Medicines administration records (MAR) were accurate. There were no unexplained gaps in the medicines administration records. Audits of medicines had been completed and appropriate actions taken to monitor safe administration and storage.