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We are carrying out a review of quality at The Old Vicarage. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 9 October 2013
Date of Publication: 31 October 2013
Inspection Report published 31 October 2013 PDF

Overview

Inspection carried out on 9 October 2013

During a routine inspection

We visited The Old Vicarage on 9 October 2013 and it was clean, warm and welcoming. Staff treated people with respect and carried out care interventions competently. Privacy and dignity was respected at all times.

We looked at a sample of care plans which contained relevant health and personal information. Care plans were reviewed on a monthly basis with changes noted, and we saw evidence of good partnership working.

We spoke with one person who used the service. They said, �I would recommend this home to anyone�. We spoke with three visitors and one told us, �Communication is good, if anything changes they let us know�. Another said, �It has changed my opinion about care homes, I have no concerns�.

We spoke with a number of professional visitors, such as GPs and district nurses, who were all very positive about the home. They told us the home made appropriate referrals, followed instructions well and communicated well with them.

People�s nutritional needs were recorded and dietary needs adhered to. Monitoring charts, such as weights were completed and appropriate referrals made to other services.

Staff were recruited appropriately and were qualified for their roles.

There was a complaints procedure complaints were followed up appropriately. Regular audits were carried out to ensure consistency in the quality of service delivery. People who used the service were consulted and their views and wishes taken on board with regard to service delivery.