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Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 17 May 2013
Inspection Report published 17 May 2013 PDF

Overview

Inspection carried out on 18 December 2012

During a routine inspection

We visited The Old Vicarage on 18 December 2012 and found that the premises were clean, tidy and warm. The people who used the service were well presented and we saw that staff were interacting with them politely and with respect. We saw that care was delivered in a timely and efficient way.

We spoke with three people who used the service and they all expressed satisfaction with the care they had received. One person said �All the staff are polite and caring. They look after us very well, they help me with everything.� A visitor at the home told us �visitors are always made welcome and offered food and drinks."

We looked at a sample of five care plans and found them to contain up to date and relevant medical and health information as well as records of care needs. We saw evidence of good partnership working and saw that the records were person centred and individualised to incorporate people�s choices and preferences.

We saw that efficient cleaning regimes were in place and that efforts were made to minimise the risk of infection occurring.

We found that relevant policies and procedures were in place within the home and that staff were aware of them. We saw evidence of a good induction and comprehensive training programme for staff members and encouragement of staff members to continually develop their knowledge and skills.

We saw that there was a complaints procedure in place and noted that complaints were taken seriously and followed up appropriately.