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Archived: Milton Lodge Residential Care Home Requires improvement

The provider of this service changed - see new profile

We are carrying out a review of quality at Milton Lodge Residential Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 4 January 2013
Date of Publication: 9 February 2013
Inspection Report published 9 February 2013 PDF | 96.39 KB


Inspection carried out on 4 January 2013

During a routine inspection

The home specialises in the care of people with dementia. The majority of the people who live at Milton Lodge were not able to give an account of what it was like to live at the home because of their mental frailty. We were able to speak with three of the people who lived in the home; however, we were only able to gain a limited understanding from them of what it was like to live there.

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. However, sometimes people's privacy and dignity was not respected.

People's needs were assessed but care and treatment was not consistently planned and delivered in line with their individual care plan.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People told us they were comfortable in their surroundings but the environment was not always adequately maintained.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Records were kept securely but people were not protected from the risks of unsafe or inappropriate care and treatment because records were not consistently accurate and up to date.