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Archived: No 31 First Row

All reports

Inspection report

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information given to us by the provider and reviewed information sent to us by other authorities.

Our judgement

The person experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During our previous visit to this service on 10 June 2014, we told the provider they were not meeting this regulation. We said, "The provider had not ensured the person had a detailed individual plan that protected them against the risks of receiving inappropriate care or treatment." We judged that this had a minor impact on person who used the service and told the provider to take action. In response to our concerns, the provider wrote to us and told us what actions they had taken to improve.

The provider told us they had discussed the person’s plan with the GP and diabetic nurse who had provided advice about the person’s diet. They said there had been a referral made to the speech and language team (SALT) so that specialist advice on the person’s eating and swallowing needs was available to guide staff.

The provider sent us information that included copies of menus and told us there was a weekly discussion with the person about the menu for the week. The registered manager told us that staff checked the person’s blood sugar levels regularly. They told us they tried to encourage the person to follow the agreed menu.

We saw from records there was information about how staff supported the person. Information was recorded in the care plan to reflect the advice provided after a meeting with a nurse at the health centre.

We spoke to the care manager for the person. They told us they had met with the person and the registered manager. The person told them they were happy with the support provided by staff. The care manager had checked the care plan and was satisfied there were appropriate strategies in place to ensure the person received the care and support they needed. She said she had spoken with staff and was satisfied they were aware of the person’s needs.