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We are carrying out a review of quality at Norwood House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 8 January 2013
Inspection Report published 8 January 2013 PDF | 83.28 KB


Inspection carried out on 4 December 2012

During a routine inspection

We visited Norwood House and spoke with two people who lived there and a relative who visited the home on the day of inspection. People told us they were happy with the care and that the staff were kind and supportive.

People’s consent to care was gained and we saw evidence that people received the care they needed. For example we saw up to date plans of care which considered individual physical, emotional and mental health care needs. We saw risk assessments and that all documentation was kept up to date to ensure people had their changing needs met. We saw that the home consulted with specialists to make sure people had the benefit of expert advice.

People were protected from harm and the risk of harm through staff training and risk assessments. The service referred safeguarding incidents to the local authority and to CQC as required to ensure people were protected. Staff also had training in mental capacity and deprivation of liberty safeguards.

Staff were suitably recruited to ensure they could offer the appropriate care to people. They had received training and supervision to support them in their role for people's benefit.

The home had a complaints procedure, we saw that the home dealt with complaints appropriately and people told us that they knew how to complain.