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Norwood House Requires improvement

We are carrying out a review of quality at Norwood House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 3 September 2014
Date of Publication: 16 September 2014
Inspection Report published 16 September 2014 PDF | 62.15 KB

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 September 2014, observed how people were being cared for and talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

At our inspection in June 2014 we found that improvements were needed in this outcome area. We found previously that the premises fire risk assessment was not worded correctly according to North Yorkshire Fire and Rescue Service (NYFRS). The provider had contacted their health and safety company to get this risk assessment reviewed and updated. We were shown the revised wording in this document which the manager told us NYFRS were now happy with this. We checked the Chief Fire Officers Association web site for this location. This confirmed there were no outstanding issues.

At our previous inspection people living at the home had not got personal evacuation plans in place. This is required under the Regulatory Reform (Fire Safety) Order 2005. During this inspection we saw that everyone living at the home had their own personal evacuation plan in place. We saw this was reviewed on a weekly basis or as the person’s needs changed. This helped to maintain people’s safety.

During this inspection we checked to see if the necessary improvements had been made to the general environment. We had found previously that in the ground floor lounge there was an amount of ‘clutter’ which made up of books, games, jigsaws, a flip chart and a number of boxes. We inspected this area of the home and found that items used for activities were now stored neatly. Excess items had been removed so that they no longer posed a risk to people living at the home. We inspected the void above the staircase which had also been used as a storage area for equipment, duvets and other household items. This area was now clear of these items.

We inspected the bay window in the ground floor lounge because at our last inspection we noted that this needed to be fitted with safety glass. Staff told us that safety film had been applied to this window to help to protect people’s health and safety. We saw that this was in place. We also checked the bathroom cupboard that we had found to be unlocked and contained denture tablets, razors and bathroom products at our last inspection. We found this was now locked.

The manager and staff told us that they now undertook regular audits of the communal areas to help to ensure that the environment remained pleasant for people in the home to enjoy.