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We are carrying out a review of quality at Norwood House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 6 March 2014
Date of Publication: 23 April 2014
Inspection Report published 23 April 2014 PDF | 92.41 KB


Inspection carried out on 6 March 2014

During an inspection to make sure that the improvements required had been made

This inspection was a follow up to an inspection carried out in September 2013.

We reviewed the care and support plans of people who lived at the service and found that they reflected the individual’s needs but were not always person centred.

One person told us “I like it here although no meetings take place". Another person said that they had not lived at the service long but they were"settling in well". We observed staff and people using the service communicating in a relaxed and friendly manner.

There was no fire risk assessment available and no personal emergency evacuation plans for people who used the service as required under the Regulatory Reform (Fire Safety) Order 2005. We issued an immediate compliance action requiring the manager to produce these documents within 24 hours to ensure the safety of people who used and worked at the service.

We had some concerns during our inspection. There was no evidence of any risk assessments linked to infection control and the means by which the service would prevent and monitor those risks.

Following concerns from a previous inspection the manager confirmed that actions had being taken to make improvements.However,the records used to check if areas of the service were safe were not effective because they were not always current.