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We are carrying out a review of quality at Norwood House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 20 July 2011
Date of Publication: 6 March 2012
Inspection Report published 6 March 2012 PDF | 45.83 KB


Inspection carried out on 20 July 2011

During an inspection in response to concerns

People did not make comments however, observations on the day of the visit provided evidence that staff involved people in decisions about their day to day care. For example, people were asked about where they wanted to go, what they wanted to do, who they wanted to sit next to and what they wanted to eat. Staff gave people time and engaged with them in a friendly and encouraging way to preserve their dignity and involve them as much as possible the way they spent their time. Staff were observed interacting with people in a way which suggested care needs were well understood and that staff had appropriate training. For example, a member of staff accompanied a person as she moved around the home and assisted her with orientation in a helpful and kind way. Another member of staff talked with a person about her family as she carried out her nail care.