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Archived: Cedar House Care Home

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All reports

Inspection report

Date of Inspection: 10 April 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this regulation. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People who use the service told us staff were helpful and supportive with their daily personal care and support needs. One person said “My key worker always comes and checks whether I’ve got everything I need.” Another person said ”I thought they wouldn’t understand me but they say they can” and “nothing’s too much for the carer, you only need to ask.”

Other evidence

Our inspection of 23 August 2011 found staff training and skills were not up to date, staff were not supported or supervised regularly. The provider wrote to us and told us they had appointed an interim manager until a permanent manager could be appointed, started staff supervision and scheduled staff training.

The provider had taken responsibility to oversee the management of staff training and was supported by an independent consultant for the service. They told us they had sourced training and undertaken train the trainer courses in safeguarding to ensure staff maintained their knowledge and skills on this subject. A new acting manager was appointed who was in the process of applying to become the registered manager for the service.

Staff we spoke with told us they had received supervision. We looked at the supervision schedule for January 2012 and March 2012, which showed staff had received supervision and appraisals. Records showed staff training needs were assessed, training identified and the supervisor’s and staff member’s comments and areas for improvement were noted.

We looked at the staff training records and matrix for staff on duty. Records showed staff had undertaken a range of training in topics linked to the care and welfare of people which included a national vocational qualification in care (NVQ), safe handling of medicines, moving and handling, infection control, safeguarding vulnerable adults, food hygiene and first aid. Some staff had undertaken training in dementia care and a senior carer was a qualified trainer in moving and handling and provided refresher training as and when required.

We spoke with two staff and they were aware of people’s individual needs and could explain the different levels of support required and what they would do if a person’s needs changed. Staff told us they were kept up to date with issues affecting the care and support they provided to people through the use of staff handover meetings, communication diary and staff meetings. We read the minutes of the last staff meeting, which took place on 3 April 2012 and the topics discussed included the daily handovers, monitoring people’s weights, staff supervision and care plan updates.