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All reports

Inspection report

Date of Inspection: 10 April 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF

Overview

Inspection carried out on 10 April 2012

During an inspection looking at part of the service

People who use the service told us they were involved and their views were taken into account when developing the care plan and the delivery of the care and support.

People told us they were asked about their views and experience of the service. They said �It�s really lovely here, I can�t fault the care, it�s very good� and �it was only yesterday when I sat with my key worker and we went though the help I needed.�

People told us staff responded to their requests promptly and assisted them when asked. They told us there were enough staff on duty and said, �Although I can look after myself, I only need to use the buzzer and a carer is here within seconds� and �I�ve always found there�s a member of staff around day and night.�

People who use the service told us staff were helpful and approachable. We saw people approach the staff and the acting manager throughout our inspection; seeking assurance about aspects of their daily lives and planned events.