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Inspection report

Date of Inspection: 13, 14 December 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF | 80.18 KB

Overview

Inspection carried out on 13, 14 December 2012

During a routine inspection

We found that people were encouraged to express their views and make choices. A person who used the service said, ‘’I like to spend time in my room and they respect that.’’ A relative we spoke with said, ‘’It feels like you are in your own home rather than in a care home because they are so caring.’’

People’s care plans were detailed and took account of people’s individual needs and how this would be supported. However we found that the provider needed to make improvements to ensure that the immediate needs of people who came to live at the home more recently were assessed and met in a timely way.

We found that the provider took adequate steps to protect the people they cared for and their carers from harm. The provider had adequate quality assurance systems which made sure the safety and comfort of the people they cared for were maintained and any problems quickly resolved.