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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 19 December 2013
Inspection Report published 19 December 2013 PDF


Inspection carried out on 29 November 2013

During a routine inspection

The people who use the service were not able to verbally communicate with us, or had very limited ability to do so. Therefore we spent time observing interactions with the staff and the people using the service to determine how their needs were being met and to understand their individual experience of the service. We also observed a number of activities being undertaken and how these activities were carried out.

We saw people�s care records were person centred meaning that they were contained personal and up to date information specifically about the person and their needs and choices about their care. The care records had the information in them that staff required to support the people appropriately.

During the inspection we spoke to all of the staff on duty. We found the staff to be supportive and caring of all of the people and they had a good understanding of their care and support needs. We observed the staff and their interaction with people and saw that they arranged activities to suit each person�s needs. Staff had received the appropriate training to support the people, many of whom could not verbally communicate their wishes.

Staff had knowledge of adult safeguarding procedures and how to report concerns. This meant that they were able to recognise suspected harm or abuse and what action to take to reduce the risk of harm and how to deal with it if it happened.

We saw that there was a variety of activities planned the meet the needs of people using the service and that the people were able to choose whether or not they wanted to take part in the activities. If people chose not to engage then staff helped them to choose other things to do.

We saw that the provider had procedures in place to manage and investigate complaints and concerns about the service. The records we saw confirmed that any complaints and concerns were properly looked into and responded to. Suggestions about how the service could be improved were also dealt with properly.