Archived: The Priory

We saw that people's needs were assessed and that care plans provided guidance for staff in meeting their needs. We found that care provided had met their needs safely and had taken into account their preferences. People who used the service and relatives of people who used the service told us they were happy with the care provided. One person who used the service said, 'Everybody is nice and kind. People are very caring.' A relative told us, 'It's a great place. The staff treat people very well.'

We found people were supported to receive adequate nutrition and had a choice of meals made available to them.

Procedures were in place for ensuring the cleanliness of the building and checks were carried out to ensure that staff were following proper procedures for the control of infections.

We looked at the care records for four people who used the service. We found that records were kept up to date because regular reviews and good recording procedures were in place.

We found before people received care they were asked for their consent. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found people's needs were assessed and care plans reflected those needs. Relatives of people told us they were happy with the care provided. One person told us, 'The staff are amazing. They are not just treated as a number. They treat everyone as an individual.'

We found care workers did not effectively support people to eat their lunch and this might result in people not receiving adequate nutrition.

We found some procedures for ensuring the cleanliness of the building were not in place and staff practice indicated they did not always following proper processes regarding infection control.

We concluded there were effective recruitment and selection processes in place.

We saw the provider had a detailed complaints process in place with identified procedures and timescales for dealing with them.

We looked at three care records of people who used the service. It was not always possible to identify how these had been reviewed and fluid monitoring charts were not always accurately completed.