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Inspection report

Date of Inspection: 5 July 2013
Date of Publication: 2 August 2013
Inspection Report published 02 August 2013 PDF

Overview

Inspection carried out on 5 July 2013

During a routine inspection

Some people living at Willow Health Limited had complex needs and were unable to speak with us but we saw that they were comfortable and happy. People spent time relaxing in the garden and enjoyed lunch outside.

A relative told us: �I am very happy with the level of care X is getting at the home. I don�t have a problem with anything at all. The most important thing is that X is very happy and all [their] needs are being met.�

It was evident that staff knew people well and we saw that there were friendly and caring interactions between members of staff and people living in the home; staff listened to people and treated them with respect.

People received care and support that met their needs and took into account their individual preferences. Staff were able to demonstrate that they understood the specific needs of the people using the service and provided care in a person-centred manner.

We found that staff received the training and support they needed to provide care and support safely.