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Archived: Beechlands EMI Residential Care Home

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Inspection report

Date of Inspection: 30 July 2013
Date of Publication: 3 September 2013
Inspection Report published 03 September 2013 PDF | 76.3 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and reviewed information given to us by the provider.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care and people’s privacy, dignity and independence were respected.

Reasons for our judgement

Information about the home was available to help people make a decision about using the service. The manager and staff confirmed to us that people had been given information about the home and were invited to look around before they made a decision about moving in. We looked at the information which included the homes statement of purpose and service user guide. The documents included details of the staff team, the services and facilities available and how to make a complaint.

People’s needs were assessed to make sure it was the right place for them to live. We looked in detail at care records belonging to four people who used the service and found that they included a pre admission assessment of the person’s needs which were carried out by staff at the home and other external health and social care professionals. People who used the service each had a set of care plans which were developed around their assessed needs. We saw a written record of people who were involved in the planning and reviewing of people’s care, such as the person’s relative or an advocate. However the provider may find it useful to note that the records had not been signed and dated by those involved to show that they were in agreement with the plans of care.

People were treated with respect and their privacy, dignity and independence were protected. Discussions with staff showed that they had a good understanding of the needs of people who used the service and that people had been provided with care and support based around their individual needs and choices. This was also evidenced in daily notes which were kept for each person. Staff described how they had respected people’s privacy, dignity and independence when providing them with care and support. Staff comments included, “I talk to people and treat them like they were my own family.” “Talk to people and listen to them.” and “Respect people’s wishes and choices." We observed staff talking to people politely and with respect for example they sat close to people and made eye contact whilst talking to them in a kind and gentle way.