Archived: Ark House

People told us they had made a positive choice to come to Ark House. They had been given information about the eligibility criteria they had to meet in order to get a place and to remain there for the duration of their treatment. There were care plans in place and these related to the individual they were about.

People told us they felt safe in the service and they had good relationship with at least one member of staff, although everyone we spoke to felt they could approach anyone for support and advice.

We saw staff records and these indicated that people had been thoroughly checked prior to their recruitment. This ensured they were suitable to work with people who may be vulnerable.

There was a complaints procedure in place and people who used the service told us they would complain if they were not happy. They also told us they had a daily meeting to discuss how they were and to raise any issues they had. Everyone spoken with knew who to talk to if they needed to speak in confidence about the service.