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Cliffe Vale Residential Home Limited Good

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Inspection report

Date of Inspection: 1 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF | 87.32 KB


Inspection carried out on 1 February 2013

During a routine inspection

We spoke with six people who used the service and they told us they enjoyed living at the home and were very complementary about the care and support provided by the manager and staff. Comments included "The home is clean and comfortable and everyone is so kind and friendly" and "I cannot fault the care and support I receive from the manager and staff."

We spoke with three visitors and they told us they had no concerns at all about the standard of care their relatives received. One person said "I have visited the home at various times of the day and I am always made to feel welcome by the staff". Another person said "The manager and staff keep me well informed of any significant changes in my relative’s condition and always find time to answer any questions I might have about their care."

All the visitors we spoke with told us they were aware of the complaints procedure and said if they did complain they were confident staff would listen to and act upon their concerns.

The care staff we spoke with told us that there were clear lines of communication and accountability within the home and they were supported by management to carry out their roles effectively through a planned programme of supervision, appraisals and training.

Despite the positive comments people made, we saw evidence that people were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.