The Care Quality Commission
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Archived: St Katherine's Residential Home

Overall: Requires improvement read more about inspection ratings

87-89 Shaftesbury Avenue, Roundhay, Leeds, West Yorkshire, LS8 1DR (0113) 269 7797

Provided and run by:
St Katherines (Leeds) Limited

All Inspections

7 October 2015

During a routine inspection

St Katherine's Residential Home is located close to the Roundhay Park area of Leeds. Shops, pubs, churches, coffee shops and restaurants are all close by and the home is within easy reach of bus routes. The home has accommodation for eighteen older people of both sexes.

We inspected St Katherine’s Residential Home on 7 October 2015 and the visit was unannounced. Our last inspection took place in September 2013 and at that time we found the service was meeting the regulations we looked at.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they found the staff caring, and said they liked living at the home. Relatives gave us positive feedback about the care and support their family members received. Throughout the inspection we saw staff were kind, caring and patient in their approach and had a good rapport with people.

We found people’s care plans did not contain sufficient and relevant information to provide consistent, person centred care and support. We found people had access to healthcare services and these were accessed in a timely way to make sure people’s health care needs were met.

The service was not meeting the legal requirements relating to Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). Recording of people’s mental capacity assessments was neither consistent nor clear.

On the day of the inspection there were 16 people living at the home. We saw people looked well cared for. Staff demonstrated that they knew people’s individual characters, likes and dislikes.

People told us they enjoyed the food and we observed people were offered choice and supported in accessing food and drink independently.

We looked at staff personnel files and saw the recruitment processes in place were robust enough to ensure staff were suitable to work with vulnerable adults.

There was an on-going training programme in place for staff to ensure they were kept up to date and aware of current good practice.

We saw the complaints policy had been available to everyone who used the service. The policy detailed the arrangements for raising complaints, responding to complaints and the expected timescales within which a response would be received.

Staff told us communication within the home was good and staff were confident senior management would deal with any concerns relating to poor practice or safeguarding issues appropriately.

You can see what action we told the provider to take at the back of the full version of the report.

25 September 2013

During a routine inspection

We spoke with seven people who used the service and they said they were happy with the care and support they received. People told us they were well looked after. They said they see a GP and other healthcare professionals when it was appropriate. One person said, 'I like living here. The staff are nice.' Another person said, 'This is not as good as my home but it will do. The staff are really kind and helpful.'

People told us they were encouraged to ask questions during the initial assessment visit which helped them to make an informed decision about whether or not to use the service.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. We observed staff supporting people who used the service and saw good care being provided. Staff knew the people they were supporting very well. People who used the service seemed comfortable with the members of staff who were supporting them. Staff told us people received very good care and support.

We found appropriate arrangements were in place in relation to the safe administration of medication.

We observed there was a relaxed, unhurried atmosphere in the home. People received timely attention to their personal care needs.

The manager told us they were always available to speak with people and listen to their concerns. They said they try to resolve any minor issues before they become complaints.

16 November 2012

During a routine inspection

We observed staff treating people with respect, being polite and courteous. People told us they were involved with their care and support needs. Everyone we spoke with told us their dignity was respected and confidentiality was always maintained. One person told us, 'I choose what I want to do each day.'

People experienced treatment and support that met their needs and protected their rights. People had detailed care plans relating to all aspects of their care needs. They contained a good level of information setting out exactly how each person should be supported. We spoke with four people and they told us they were happy with the care and treatment they received. One person told us, 'It is very good for what it is and I get the care that I need.' Another person said, 'I like living here, staff look after me well.'

People who used the service were protected against the risk of abuse. All staff had received training in abuse awareness and protecting vulnerable adults. There was information available to all staff in relation to safeguarding. The people we spoke with told us they felt safe at the home.

People were looked after by staff who were supported to deliver care safely and to an appropriate standard. Staff had a programme of on going training, supervision and appraisal.

There were quality monitoring programmes in place, which included people giving feedback about their care and support. This provided a good overview of the quality of the service's provided.