Archived: St Katherine's Residential Home

Updated 14 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 7 October 2015 and the inspection was unannounced. There were 16 people living at the home when we visited. The inspection team consisted of three adult social care inspectors.

We usually send the provider a Provider Information Return (PIR) before the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We did not send a PIR to the provider before this inspection.

Before our inspection we reviewed all the information we held about the home including previous inspection reports. The local authority and Healthwatch provided no additional information about the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We used a number of different methods to help us understand the experiences of people who used the service. We spent time observing care and support being delivered. We looked at seven people’s care plans, medicines administration records (MAR) and other records which related to the management of the service such as training records, staff recruitment records and policies and procedures.

We spoke with eight people living at the home, two visiting relatives, four care staff, the cook, deputy manager and the registered manager of the service.

Updated 14 December 2015

St Katherine's Residential Home is located close to the Roundhay Park area of Leeds. Shops, pubs, churches, coffee shops and restaurants are all close by and the home is within easy reach of bus routes. The home has accommodation for eighteen older people of both sexes.

We inspected St Katherine’s Residential Home on 7 October 2015 and the visit was unannounced. Our last inspection took place in September 2013 and at that time we found the service was meeting the regulations we looked at.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they found the staff caring, and said they liked living at the home. Relatives gave us positive feedback about the care and support their family members received. Throughout the inspection we saw staff were kind, caring and patient in their approach and had a good rapport with people.

We found people’s care plans did not contain sufficient and relevant information to provide consistent, person centred care and support. We found people had access to healthcare services and these were accessed in a timely way to make sure people’s health care needs were met.

The service was not meeting the legal requirements relating to Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS). Recording of people’s mental capacity assessments was neither consistent nor clear.

On the day of the inspection there were 16 people living at the home. We saw people looked well cared for. Staff demonstrated that they knew people’s individual characters, likes and dislikes.

People told us they enjoyed the food and we observed people were offered choice and supported in accessing food and drink independently.

We looked at staff personnel files and saw the recruitment processes in place were robust enough to ensure staff were suitable to work with vulnerable adults.

There was an on-going training programme in place for staff to ensure they were kept up to date and aware of current good practice.

We saw the complaints policy had been available to everyone who used the service. The policy detailed the arrangements for raising complaints, responding to complaints and the expected timescales within which a response would be received.

Staff told us communication within the home was good and staff were confident senior management would deal with any concerns relating to poor practice or safeguarding issues appropriately.

You can see what action we told the provider to take at the back of the full version of the report.