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Archived: Blackberry Orthopaedic & Sports Clinic

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All reports

Inspection report

Date of Inspection: 26 November 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF | 72.94 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 November 2013, talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We looked at the records of six people who used the service. We saw that a detailed medical history had been taken and that treatment had been discussed, including any risks and benefits. We noted that electronic ‘alerts’ had been set up on the computer system so that when people with mobility problems attended for treatment, ground floor treatment rooms were made available. We found that disabled access was good to the entrance of the Clinic, and ground floor toilet facilities were available for people who required extra space.

We noted that there was closed circuit television (CCTV) in operation within non-treatment rooms such as the reception and gymnasium areas. We could not find any information that advised people of this. We discussed this with the manager and they put signs up advising people of the CCTV arrangements.

We spoke with four people who had attended for treatment on the day of our inspection. They all told us that they were very pleased with the treatment that they had received. One person said that the treatment was provided by a very knowledgeable person. Another person said that they had been recommended to come to the clinic by a friend and they would recommend Blackberry Orthopaedic Clinic to others.

There were arrangements in place to deal with foreseeable emergencies. We looked at records which confirmed that weekly fire alarm checks had been completed, and we saw that a successful evacuation of the building had been completed in July. We saw that the provider had arrangements in place to deal with sudden loss of electrical power. We checked the emergency equipment and found that it was in good working order. We were told by the manager that all staff received basic first aid training on an annual basis. We saw staff certificates which confirmed this. We were made aware that during opening hours there was always a person available at the Clinic who was trained in first aid.