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Archived: Hawthorn House

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Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 30 November 2013
Inspection Report published 30 November 2013 PDF | 85.36 KB

Overview

Inspection carried out on 29 October 2013

During a routine inspection

We spoke with six people that used the service, two staff, the deputy manager and the provider/manager and we looked at various documentation and records in place used to evidence the service provision.

We found that people that used the service had their needs well met. People said, "Staff couldn't be better", "The food is excellent...I couldn't be happier" and "There is plenty to do".

We found that peoples' health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

We found that people were protected from the risks associated with disease and infection because the provider maintained a clean and hygienic home, where staff practice followed infection control guidelines and staff were trained in good infection control management.

We found that people were protected from unsafe or unsuitable equipment because the provider had appropriate equipment available, it was fit for purpose, properly maintained and staff had been trained to use it.

From survey and audit information we saw that had been accumulated for purposes of quality monitoring the service we found that the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people that used the service and others.

We found there was an effective complaints system available to people to use though they had not used it for some years. People said they were happy with the service and had not needed to complain.