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Archived: Hawthorn House

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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF | 84.69 KB

Overview

Inspection carried out on 19 December 2012

During a routine inspection

We spoke with eight people that used the service and with two visitors. We spoke with the provider/registered manager and with three staff. We also looked at case files, viewed the environment and looked at some of the records held in the home.

We found people that used the service were satisfied with the care and support they received. One person told us, "I've been happy all the five years I have lived here." Another said, "We have lots planned for Christmas," whilst a third person said,"It's smashing here, we are treated very well."

People told us they knew about their care plans, received care in the way they wanted it and that the staff were very helpful. They told us they received their medication when they needed it, had activities to do to pass the time of day and that they made their own decisions about their lives. People told us their privacy, dignity and independence were respected and that they made choices about their care.

Two relatives we spoke with that visited the home told us they were very happy with the way their family members had been treated and cared for.

We found the home to be clean, warm and comfortable. We found the medication handling systems were effective and safe and we found that staff had been satisfactorily trained to carry out their roles and responsibilities. We found that the quality assurance system had been improved on since our last visit in December 2011. The home provided a good service of care and support.