You are here

Archived: Hawthorn House

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 24 January 2012
Inspection Report published 24 January 2012 PDF | 55.97 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/12/2011 and talked to people who use services.

Our judgement

People benefited from safe quality care and support, due to effective decision making and the management of risk to their health, welfare and safety.

User experience

We did not speak with people directly about this outcome.

Other evidence

We discussed systems for assessing the quality of the service with the manager and we looked at some of the documentary evidence that had been collated.

The manager told us information to assess the quality of the care given included that obtained from resident's meetings, staff meetings, monthly audit checks, complaints and compliments and surveys and questionnaires.

We saw there was an audit plan for the year and we saw evidence of completed audits, questionnaires and surveys and we read some of the resident and staff meeting minutes.

The manager told us information was then used to give feedback to people living in the home and to make necessary changes to address shortfalls.