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Archived: Hawthorn House

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Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 24 January 2012
Inspection Report published 24 January 2012 PDF | 55.97 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/12/2011 and talked to people who use services.

Our judgement

People were protected from abuse or the risk of abuse and their human rights were respected and upheld.

User experience

People we spoke with told us they felt very safe in the home, as they were happy with the security of the building and with the presence of staff. They told us the staff were very nice people and that the manager was very approachable with regard to worries or concerns. They had confidence in the people caring for and supporting them.

Other evidence

We discussed safeguarding people from harm with the staff and asked to look at the records of safeguarding referrals that had been made to the East Riding of Yorkshire Council (ERYC) Safeguarding Adults' Team.

The manager informed us there were no safeguarding referral records to view, as none had been made for several years. She told us she and the deputy manager had completed the registered manager's safeguarding course provided by ERYC. Also that staff had viewed an in-house DVD and answered a questionnaire in connection to the information. Staff had also completed a questionnaire on restraint and safeguarding people from harm.

Staff told us they had received training in safeguarding people from harm and they demonstrated understanding of their responsibilities to keep people safe and to report any suspected or actual incidents of abuse.