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Archived: Hawthorn House

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Inspection report

Date of Inspection: 13 December 2011
Date of Publication: 24 January 2012
Inspection Report published 24 January 2012 PDF | 55.97 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 13/12/2011 and talked to people who use services.

Our judgement

People experienced effective, safe and appropriate care and support that met their needs and protected their rights. The provider did not use any specific risk tools in determining how risk was assessed, but never-the-less had assessed risks under a risk management system.

User experience

People we spoke with expressed satisfaction with the care and support they had received. They told us the staff looked after them well, that their individual needs were being met and that they enjoyed some very good social activities and entertainment.

Other evidence

We discussed peoples' needs and their welfare with the manager and staff and we looked at two case files.

Staff told us they followed care plans and risk assessments and met peoples' individual needs according to their wishes. Staff related to us a summary of their typical day supporting people and it indicated that people were provided with the support they required.

Case files contained documentation that showed peoples' needs had been assessed and that their care had been planned and was reviewed.

There were risk assessments to reduce risk in daily living, personal care, engaging in activities, mobilising and nutrition, but the provider did not use any specific risk tools in determining the level of risk for these area. A generic approach was used and statements about risk were written and action to reduce risk was then determined.

We told the manager about more specific risk tools that were available, for example the 'malnutrition universal screening tool' (MUST), or the 'Waterlow Score tool' and others as optional alternatives.

Case files contained care plans, risk assessments, review information, key working notes, daily diary notes, accident and incident forms and monitoring charts. They also contained a picture of people and copies of local authority assessments and care plans, as well as medical information.