Archived: Meadow Lodge Home Care Services

G3 Lincoln House, Lincoln Way, Sherburn-in-Elmet, West Yorkshire, LS25 6PJ (01977) 689011

Provided and run by:
Meadow Lodge Home Care Service

Important: The provider of this service changed. See new profile

All Inspections

29 June 2012

During a routine inspection

People who use the service told us that they knew what the service could offer them and they consented to the service they received. One person said 'The care staff respect my rights. They treat me with dignity and respect'. Another person said 'Staff treat people as individuals'.

People receiving care and support said they received the help they needed. One person said 'The staff look after me they are pleasant and kind. They write down the help they have given to me before they leave'.

People told us that they could and would raise any issues and felt issues would be looked into. One person said 'I have no reason to complain'. Another person said 'If I had any issues I would raise them straight away'.

We were told by people who we spoke with that they felt there was enough staff who had received training to be able to meet their needs. One person said 'The staff are all spot on the staff have the skills and can do their job'.

People said their views were asked for about the service they received. One person said 'The agency asks if everything is alright for me. I feel quite happy at present with the service I am receiving'.