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Archived: Cedarwood Nursing Home Limited

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Inspection report

Date of Inspection: 4 March 2014
Date of Publication: 21 March 2014
Inspection Report published 21 March 2014 PDF | 69.49 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 March 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services. We reviewed information sent to us by other regulators or the Department of Health, reviewed information sent to us by other authorities, talked with commissioners of services and talked with other regulators or the Department of Health. We talked with other authorities.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

During our inspection on 22 October 2013 we found that people’s privacy and dignity were not always respected. During our inspection on 4 March 2014 we spoke with five people who used the service and two relatives. They all told us that the staff treated them with respect and were very caring. We observed that staff addressed people by their preferred name and appeared to know the people who used the service very well.

During our inspection on 22 October 2013 we found that not all the call bells were working. During this inspection we observed that people had access to their call bells and they were working. We asked four people how long they had to wait for assistance when they used their call bells, they all told us that it was not long, one person told us “about a minute, not long”. They all told us that the staff were very caring and spoke nicely to them.