The Care Quality Commission

Archived: West Suffolk Disability Resource Centre

4 Bunting Road, Bury St Edmunds, Suffolk, IP32 7BX

Provided and run by:
The Papworth Trust

All Inspections

3, 4 August 2011

During a routine inspection

Some of the people using the service were unable to communicate with us verbally. We spent time talking with some of the people in each of the supported living houses we visited and observed the care and support the people living there received. The atmosphere in all five houses was happy, fun and caring. People who share accommodation told us that they get on well with the people they live with and that they like the staff. They told us that the staff listen to them and help them to choose what they want to do. Staff appeared to be relaxed and happy to be with the people that they were supporting. The interaction between people using the service and staff was good. Staff demonstrated an awareness of people's preferred means of communication and were respectful of the choices they made.

People we spoke with said their home was nice and when we asked one person with limited communication if they were happy living there, they smiled. Some people showed us around their homes and appeared to be happy and relaxed in their surroundings. They told us that they had been involved in choosing the d'cor in their flats or individual bedrooms and houses. Peoples own rooms or flats were individualised with their own belongings which reflected their personalities. We observed people moving freely around their homes and spending time undertaking activities of their choice, including watching television, DVD's, colouring books and making a cup of tea. One person told us, that their home was nice and said, 'I like living here'.

During our visits we observed sufficient staff available to support the people in their own homes. The atmosphere in each of the houses was relaxed and calm. People who were able to told us that staff were kind and treated them well.