The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Draycott Nursing - 100 Sydney Street

Alameda House, 90-100 Sydney Street, London, SW3 6NJ (020) 7351 7171

Provided and run by:
Westward Consultants Limited

Important: This service is now registered at a different address - see new profile

All Inspections

16 July 2013

During a routine inspection

We spent time visiting a person who uses the service and their carer. We spoke to four people on the telephone. All of the people we spoke to were extremely satisfied with the quality of service and felt safe receiving care. They all said they were treated respectfully by the care workers who understood the need to have their rights, dignity and privacy maintained. The people being provided with care and support from Draycott all consented to the care package being provided.

People said their care was highly personalised and they were always called by their preferred names. Everyone we spoke to said their care workers had taken time to get to know them to understand their needs and preferences and support their

independence. One person said, "my carer is very good, she always makes sure I am happy and she does everything with me". Other people told us, "the staff at Draycott are fabulous and provide excellent care. People were positive about the skills of the staff who visited them. Most people described their carer as "excellent".

People receiving care and support were contacted regularly to ensure the service was providing a safe quality service that met their needs. There was a complaints policy and procedure in place, people told us they would know who to make a complaint to if they had an issue.

All of the records we looked at were relevant, up to date and stored appropriately to ensure confidentiality.

27 September 2012

During a routine inspection

All the people we spoke to were very satisfied with the quality of service and felt safe receiving care. People were positive about the skills of the staff who visited them. Most people described their care as 'very good'.

All the people who used the service said they were treated respectfully. People said that care workers understood their rights and the need to have their dignity and privacy maintained.

People said that their care was highly personalised and that they were always called by their preferred names. Everyone we spoke to said their care workers took time to get to know them and understand their needs and preferences, and supported their independence. One person said, 'The staff help me when I want help but they always encourage me to be independent as well' Other people told us, 'They are wonderful and provide excellent care' and 'I have a carer that knows what I want and how I like things to be she is wonderful.'

6 July 2011

During a routine inspection

People who use the service, relatives and staff made many positive comments about the service in the quality questionnaires that the agency sent to them.

People felt respected and involved in decisions about the care provided and said staff at the agency were very approachable, listened to their views, acted on them and treat them with respect.

Others commented that the agency visit them, always ask them what they need and they feel they are getting the service they want. They said the service provided is regularly reviewed and updated.

The staff surveys told us that there is a thorough matching process of staff with people who use the service before it begins. This is continually reviewed to make sure that the best service possible is given.

People who use the service told us that the agency recruit the type of staff who can provide the service they want, when and how they want it.

People commented that they knew how to complain and who to. Any problems were quickly dealt with and the agency kept them informed of progress towards resolving their complaint.