• Community
  • Community substance misuse service

Archived: Lifeline Stockton Alcohol Service

3 9 Skinner Street, Stockton On Tees, Cleveland, TS18 1DY (01642) 625980

Provided and run by:
Lifeline Project

All Inspections

15-16 December 2015

During a routine inspection

We do not currently rate substance misuse services.

We found the following areas of good practice :

  • there were enough staff to meet the needs of clients
  • staff had the necessary skills and had access to appropriate training
  • procedures for safeguarding clients from abuse were robust and staff demonstrated a clear understanding of them
  • staff reported incidents or harm or risk of harm and recorded them appropriately and the service had a good system to review and learn from incidents
  • staff carried out comprehensive assessments of clients’ needs in a timely manner
  • staff followed appropriate best practice guidelines
  • the service worked effectively with a range of other organisations to provide an holistic approach to meet the needs of clients
  • clients had opportunities to feed back about their care and be involved in decisions about the service.

However, we also found areas that the provider could improve:

  • the fire doors in the first floor kitchen did not meet British standard requirements
  • safeguarding alerts were not being recorded on the incident reporting system, in line with the provider’s policy
  • ongoing assessment of risk to clients was not fully documented in recovery plans, some of which were not comprehensive and did not show evidence of the involvement of clients
  • recovery capital was not being discussed with people who used the service to inform treatment planning
  • clinical audits were not being undertaken
  • staff had not received formal training on the Mental Capacity Act.