Archived: Chardwood Rest Home

We spoke with the manager, the three care staff on duty during the inspection and the cook. One member of staff said 'We get good support'. Another told us 'we have a happy bunch of residents. We know what people's needs are'.

We reviewed care records for three people who used the service. We found that people who lived at the home experienced safe and effective care because their needs were assessed and reviewed, although the care provided was not always reflected in the care plans.

People could choose from a varied menu and had the support they needed to help them eat and drink.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were enough staff to meet peoples' needs.

People using the service benefited from a staff team who were trained to do their job.

People told us that they were treated with dignity and respect and received the care they required.

We reviewed the recruitment practice and found the practice followed was thorough.

We looked at the systems and processes the home had in place to respond to complaints and to protect people from abuse. These processes ensured complaints could be raised and that they were fully investigated. Staff knew what constituted abuse and what to do if it was suspected.