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Archived: Dalvey House

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Inspection report

Date of Inspection: 21 June 2011
Date of Publication: 2 August 2011
Inspection Report published 2 August 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People living at Dalvey House are able to express their views and have them taken into account. Their privacy, dignity and independence is respected and promoted by the manager and staff. Records do not always reflect that people are offered choices and involvement or how their privacy, dignity and independence is respected and promoted.

User experience

We spoke with all of the people living in the home either in the main lounge or in the privacy of their bedrooms. We also spoke with one of the relatives that was visiting during our review. Everyone held the home, manager and staff in high regard and had only positive comments to make about all aspects of living at Dalvey House.

The relative told us “we are very satisfied, it’s excellent and we are very pleased”.

People who live in the home told us they were listened to and their needs and requests were responded to.

Other evidence

During our review we spent time walking around the home. We were able to speak with the people living in the home as well as observe the interactions that took place between everyone who either lives or works there. It was clear that the manager and staff knew each person and understood their personality as well as their needs. We saw that there was a ‘community spirit’ amongst everyone, there were discussions about the upcoming trip to a local zoo as well as about the previous weeks Ascot Ladies Day that had been held in the home.

Discussions with staff evidenced that they had a good understanding of people’s lives before they moved to Dalvey House and tried to support them to continue contact with friends and relatives etc as well as support them in hobbies and interests such as local football teams, knitting, enjoyment of particular drinks or foods and general socialising.

We looked in detail at the care and support that four of the people living in the home receive. This is called “pathway tracking” and involves looking at the records that the home must keep about each person. These records did not always record all the information that the manager and staff clearly had about each person, the choices they had made or their involvement in the creation of assessments of needs and plans of care. Only one of the care plans had been signed by the person about whom it concerned.